Artway Refund & Return Policy
At Artway, we want every customer to be completely satisfied with their purchase. If you have any questions or encounter an issue with your order, please donβt hesitate to reach out to us through our contact page or by emailing support@artway.com.
Eligibility & Timeframe
Return requests must be submitted within 30 days of receiving your order. Requests made after this period may not be accepted, and refunds can be declined.
Defective or Damaged Items
If your item arrives defective, damaged, or with missing components, we will gladly replace it free of charge or issue a full refund, whichever you prefer.
In these cases, Artway covers all return shipping costs and will organize the replacement or refund process for you.
Please contact our support team within 30 days of receiving your order and include clear photos of the issue so we can assist you promptly.
Exchanges
If youβd like to exchange your item for another product due to personal reasons (for example, you changed your mind or prefer a different design), you can do so within 30 days of delivery.
In this case, the item must be unused and in its original packaging, and the customer is responsible for the return shipping cost.
If the exchange is requested because of a product defect or damage, Artway will cover all shipping costs and handle the replacement process from start to finish.
How to Start a Return or Exchange
To begin the return or exchange process, please contact our customer care team at support@artway.com.
Our team will guide you through each step and provide clear instructions on how to return or exchange your item.
Refund Timing
Once your return is approved and processed, a refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 1β3 business days for the amount to appear in your account.
Return Shipping Address
Youβll receive the exact return address from our support team during the return process.